Mbplano Plano reviews

1654179145

Dean

google

Dean, thank you for servicing with us and for taking a moment to share praise and mention working with Asif! We appreciate your endorsement and look forward to serving you additionally moving forward. Thank you!

1565302764

2

Today I drop my rating from 5 stars to 3 stars because without Ashif's high valued relationship the place is a 2-3 star compared to Sewell BMW's 5+ star service. Today, I found out that one of the service advisors who put the shine on this dealership was terminated. I stopped by to pick up my car and I found out that my adviser was permanently out. Ashif, has been remedying minor damages to my cars by the teen service bay transport staff and miss-diagnosed electrical problems for years now. He's the reason I overspent on my out-of-warranty services and don't choose other European car services in Plano with cheaper labor. I spent $3-10K per year on my cars primarily on maintenance, tires, brakes, cosmetic restoration like replacing trim, seat cushions, steering wheel locks, even engine covers. This termination is a punishment to all of his customers. Relationships, integrity and service is what keeps people loyal to expensive services when plenty of options are available. Below is my original review from 4 years ago. Customer since 2012. Excellent service work on my AMG W205 and W204. Ashif always goes above and beyond to make sure service is completed on time and without any snafu. If there is any confusion upon delivery, it gets cleared out very quickly. Prices for service labor are competitive and inline with mb dealer service expectations.

1654643422

Taha Alkhoja

google

Taha, we apologize that you feel negatively regarding the delay between selling us your car and when you got paid upon the title arriving. We want to clarify that this is very normal / typical at any dealership to not release funds until we have the clear title in our hands. We apologize that this timeline shocked you and we wanted to provide insight on the normality of this practice across automotive dealerships. If you had your title in hand and had no loan, we could have paid you same day. Apologies for the misunderstanding. Let us know if we may ever serve you additionally. Best wishes!

1654697790

1

The worst experience ever they want me to sell them my car and they pay me 3 weeks later after they get the title witch it doesnt make sense at all because the can verify everything with the bank wast of time

1654358555

Abby Schnagl

google

Abby, thanks for stopping by to leave us 5-stars. We're glad to hear Todd was amazing and earned your recommendation! We appreciate your praise. See you next time. Take care!

1654371499

5

Todd was amazing and made my first time buying a car a breeze! Will definitely work with him again, highly recommend

1654282436

layla kanaan

google

layla, thanks for stopping by to leave us 5-stars. We're glad to hear Taylor was attentive, followed up, and worked hard! We appreciate your praise. See you next time. Thanks again!

1654286456

5

I had such a good experience with Taylor. He was attentive, followed up with me continuously and worked hard given my more complicated situation. The staff is professional and friendly. Glad I chose MB Plano over Dallas. Definitely not the same level of attention and service.

1652198310

Venkata Vallury

google

Venkata, we apologize that you're experiencing issues with the seats in your vehicle and understand your frustration regarding the lacking warranty coverage in relation to this issue. Our senior service management noted that we are working on scheduling a time to get your vehicle back in the shop to take another look and go over options to have the issue with your seats resolved. We appreciate your business, your patience and your feedback and look forward to working towards a resolution soon. Talk soon. Best wishes!

1652713228

1

Brought my car in for service and mentioned that the front seats when you are making a turn would exert pressure on your thighs and lower back was not working after keeping the car for 1 week was told that I would have to pay close to 4 grand to get it fixed or that I would need to take it up with Mercedes myself what a phenomenal waste of time